FAQ’s

Answers Prints A La Mode’s Frequently Asked Questions

Will the canvas print look like the image on my computer?

Yes, the custom canvas will look as you had originally designed.  Our team takes care to review images prior to print and may reach to you if there are reccommended changes.  If the design looks good as-is, we will proceed to print. Please note:  The colors within an image displays differently from device to device and is based on your settings so the finished product may differ slightly from what you see on your computer screen.

How do I submit a change to my custom canvas order?

We strive to get your custom order to you as soon as possible and process orders from print the following business day, allowing you the day of your order to contact us via email to make any request for changes for your order.  If your order has not been sent to production yet, then we can process that change for you; simply email us your order# and requested change/s. Unfortunately, once your order has been sent to production, you will not be able to make any changes.  Please be sure to double-check your design for typos, etc prior to submitting your order.

How long does it take to process my custom canvas print?

Our custom canvases are handcrafted and take 3-7 days to process; the date the order was submitted counts as day zero.  Your order/s may require additional inquiries or confirmations which may result in delayed processing times pending your response or confirmation.

What is the depth of the stretcher bars used on your canvas prints?

Each canvas is hand-stretched by onto gallery stretcher bars which are 1.5 inches in depth and have an angled edge.  What type of canvas do you use for your canvas prints? Prints A La Mode uses a high quality poly-cotton canvas blend that has an acid-free archival quality base.  Our canvases are heavy weight for a nice quality feel, 12 Oz (360 g).  Our canvases have a tight weave and is ideal for photographic prints as well as fine art reproductions.

Do you add a protective UV coat to your canvas(es)?

Yes, we use a premium UV protective coating that is certified archival by the Fine Art Trade Guild and we hand-apply 2 layers of UV protective coating to your canvas(es) to help protect your prints from fading.

How long will shipping take?

We offer several shipping options and delivery-time can range from 2 to 6 days depending your selected shipping method.

Will the canvas print look like the image on my computer?

Yes, the custom canvas will look as you had originally designed.  Our team takes care to review images prior to print and may reach to you if there are recommended changes.  If the design looks good as-is, we will proceed to print. Please note:  The colors within an image displays differently from device to device and is based on your settings so the finished product may differ slightly from what you see on your computer screen.

How do I submit a change to my custom canvas order?

We strive to get your custom order to you as soon as possible and process orders from print the following business day, allowing you the day of your order to contact us via email to make any request for changes for your order.  If your order has not been sent to production yet, then we can process that change for you; simply email us your order# and requested change/s. Unfortunately, once your order has been sent to production, you will not be able to make any changes.  Please be sure to double-check your design for typos, etc prior to submitting your order.

How long does it take to process my custom canvas print?

Our custom canvases are handcrafted and take 3-7 days to process; the date the order was submitted counts as day zero.  Your order/s may require additional inquiries or confirmations which may result in delayed processing times pending your response or confirmation.

What is the depth of the stretcher bars used on your canvas prints?

Each canvas is hand-stretched by onto gallery stretcher bars which are 1.5 inches in depth and have an angled edge.  What type of canvas do you use for your canvas prints? Prints A La Mode uses a high quality poly-cotton canvas blend that has an acid-free archival quality base.  Our canvases are heavy weight for a nice quality feel, 12 Oz (360 g).  Our canvases have a tight weave and is ideal for photographic prints as well as fine art reproductions.

Do you add a protective UV coat to your canvas(es)?

Yes, we use a premium UV protective coating that is certified archival by the Fine Art Trade Guild and we hand-apply 2 layers of UV protective coating to your canvas(es) to help protect your prints from fading.

How long will shipping take?

We offer several shipping options and delivery-time can range from 2 to 6 days depending your selected shipping method.

What is your Return Policy?

We want you to be 100% satisfied with your order. We are available every step of the way to ensure you get the best possible quality. Make sure that the design you submit or the design you choose is up to your own standards and expectations, as we cannot control the quality of the design you submit, but we are equipped to print at 300DPI if you can submit it. Most all camera photos, including phone pics on phones that came out in the last few years should be fine to use. We do not accept refunds for low resolution if you are the one who submitted the design or if you choose or customize another user’s design. The best way to ensure high quality is to submit high quality images yourself.

If you are not satisfied with the quality of your custom print, please send us an email with your order number, the reason you are not satisfied, and a photo of your print. We must receive this within 3 days from when your product was delivered. Once received, our customer service team will review the issue and accept on a case by case basis.

All Refunds are in the form of store credit, not via original payment method. Store credit does not expire. All refunds will be less shipping, freight and handling costs incurred both directions. Refusal of Delivery: If an order is refused, the customer is responsible for all shipping and handling costs incurred, both directions. Incorrect Shipping Information: If a package is returned or additional fees are incurred due to an incorrect shipping address or phone number, the customer will be responsible for all shipping costs incurred.